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Metrics and Operations Management
Blog category
Metrics and Operations Management
Content about operational indicators, performance analysis, conversation management, and decision-making based on real signals.

Metrics and Operations ManagementMay 06, 2026
Customer Service Kanban: How to Organize Conversations and Stop Losing Customers
See how to use a customer service kanban to organize conversations, give the team visibility, and reduce forgotten leads in the middle of the operation.
Nathalia SouzaRead article

Metrics and Operations ManagementApril 20, 2026
Google Trends for Local Businesses: How to Find Topics and Real Opportunities Before the Competition
See how to use Google Trends to identify trending topics, anticipate interest, and create content that captures real searches before your local competition does.
Nathalia SouzaRead article

Metrics and Operations ManagementApril 12, 2026
Conversational operation metrics: what to track to sell more and stop measuring vanity
Learn which metrics actually help improve operations, conversion, and response times — and which ones just make your dashboard look good.
Nathalia SouzaRead article